Privacy Policy
What we collect, why we need it, who sees it, and how to have it removed.
Last updated 28 September 2026. Bumpr is the trading name of Bumpr Group LLC, Dubai, United Arab Emirates. Contact: team@bumpr.ae · +971 50 840 8709
- Who we are
- What we collect
- WhatsApp & Bumpr Family
- Children's information
- Who sees it
- How long we keep it
- Your rights
Who we are
Bumpr is a Dubai-based family business that designs, supplies and installs stair safety gates. In this policy “we”, “us” and “Bumpr” mean Bumpr; “you” means anyone who uses bumpr.ae, places an order request, or joins Bumpr Family.
This policy covers information we collect through bumpr.ae, our order and sign-up forms, WhatsApp, email and phone, and during an installation visit. It explains what we hold, why, who sees it, and how to have it changed or removed.
We handle personal information in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
What we collect, and why
We only ask for what we need to quote accurately, turn up at the right door, and keep in touch.
| What we collect | When | Why we need it |
|---|---|---|
| Your name | Order request, family sign-up | To address you properly and label your job |
| WhatsApp number | Order request, family sign-up | Our main way of confirming details and arranging a visit |
| Email address (optional) | Order request, family sign-up | To send your order confirmation; you can leave it blank |
| Which gate, how many, where they go | Order request | To quote and to bring the right parts |
| Community and villa or unit number | Order request | To reach you, arrange access, and plan the installer's route |
| What's either side of the opening | Order request | Wall, spindles or glass changes the fixing method |
| Preferred date and time | Order request | To schedule the installation or measuring visit |
| Whether you own or rent | Order request | Renting can affect the fixing method we recommend |
| Anything else you tell us | Order request, WhatsApp | Notes that help us do the job properly |
| Children's ages | Family sign-up | To know when a milestone check-in is useful — see below |
| Photos of your openings | WhatsApp, after you order | To confirm measurements and fixing before we proceed |
We use Google Ads conversion tracking on bumpr.ae. It tells us that an order request came from an ad, so we know which ads are worth paying for. It doesn't tell us who you are. Beyond that, and what's needed to run the site and count basic traffic, we don't use tracking cookies or advertising pixels.
WhatsApp, and Bumpr Family
WhatsApp is how we work. When you place an order request we'll message you there to confirm the details, agree a time, ask for a photo of each opening, and send your payment link. That's part of fulfilling your order, not marketing.
Bumpr Family is separate and opt-in. You join by ticking the consent box on the sign-up form. It means we may message you with:
- milestone check-ins as your children reach the stages where safety changes
- early sight of new products, sometimes to try before they're on sale
- occasional useful things we've learned from other families
We don't sell your number, we don't pass it to other businesses, and we don't send daily messages. To leave, reply STOP to any Bumpr Family message, or email team@bumpr.ae. We'll take you off the list and confirm. Leaving Bumpr Family doesn't affect any order, warranty or aftercare you have with us.
Children's information
We deliberately ask for very little.
We collect age brackets only — “on the way”, “under 1”, “2 years” and so on. We do not ask for children's names, dates of birth, photographs, schools or any other detail, and we ask you not to send them.
We use age brackets for one purpose: knowing roughly when a safety milestone is coming, so a check-in lands when it's useful rather than at random. Nothing about your children is shared outside Bumpr, and it is never used for advertising.
The information is provided by you as the parent or guardian, about your own household. If you'd like it removed, email team@bumpr.ae and we'll delete it while keeping any order records we're required to keep.
Who sees your information
Inside Bumpr, only the people who need it: whoever answers your WhatsApp, and the installer coming to your home.
Outside Bumpr, only these:
- Zoho — our forms, CRM, email and invoicing run on Zoho. Your order details and contact information are stored there.
- Our installation partners — some installations are carried out by installers we work with rather than by our own staff. We pass on your name, address, contact number and what the job involves — nothing else.
- Payment processing — we send a payment link and the payment itself is handled by Stripe. We never see or store your full card details.
We do not sell your information, rent it, or share it with advertisers or other companies for their own marketing. If we're ever legally required to disclose something, we'll do so only to the extent required.
How long we keep it, and how it's stored
Order and installation records — kept for 5 years. We need them for warranty and aftercare, and UAE tax and accounting rules require financial records to be kept for 5 years.
Bumpr Family details — kept while you're a member, because the whole point is being able to reach you when something useful comes up. If you leave, we remove your entry.
Photos you send on WhatsApp — kept with the job record so we can help with the same opening later.
Everything sits in Zoho's cloud systems, reached through password-protected accounts. We keep access to the people who need it and review it as the team changes. No system is perfectly secure, but we won't ask you for information we don't need, which is the best protection we can offer.
Your rights
You can ask us to:
- tell you what we hold about you
- correct anything wrong
- delete your information, where we're not required to keep it
- stop messaging you, at any time
- send you a copy of what you gave us
Email team@bumpr.ae or message us on WhatsApp. We'll respond within 30 days and won't charge you for it. In practice it's usually much faster.
If you're not happy with how we've handled your information, tell us first and we'll try to put it right. You also have the right to raise it with the UAE Data Office.