Terms
Ordering, payment, installation, rescheduling, warranty and what to do if something goes wrong.
Last updated 14 October 2026. These terms apply to orders placed with Bumpr Group LLC, Dubai, United Arab Emirates.
- Placing an order request
- Payment
- Installation and access
- Rescheduling and cancelling
- Warranty and aftercare
- Safe use
- If something goes wrong
Placing an order request
The form on bumpr.ae is an order request, not a completed purchase. Nothing is charged when you submit it, and no contract exists at that point.
What happens next:
- We message you on WhatsApp to confirm the details and ask for a photo of each opening.
- We confirm the price, or arrange a measuring visit for wooden and glass gates.
- Once you've agreed the price and we've agreed a date, your order is confirmed and we send a payment link.
A contract is formed at step 3, when we both confirm — not before. We may decline or withdraw from an order request if an opening isn't suitable for a safe installation, if access can't be arranged, or if the details turn out materially different from what was described. If we decline, you pay nothing.
Prices shown on the site are starting prices in UAE dirhams, inclusive of VAT where applicable. Metal gates are quoted fitted. Wooden and glass gates are made to measure, so the final price depends on the opening and is confirmed after measuring. Any estimate shown on the website is indicative and not a quotation.
Payment
We don't take payment on the website. Once your order is confirmed we send a Stripe payment link by WhatsApp or email. Stripe handles the payment; we never see or store your full card details.
| Gate | When you pay |
|---|---|
| Metal gate | In full once the order is confirmed, before installation |
| The Nord wooden gate | 50% deposit after the measuring visit, balance on completion |
| Custom glass gate | 50% deposit after the measuring visit, balance on completion |
Made-to-measure gates are cut and finished for your opening specifically. Your deposit becomes non-refundable once you approve the order after the measuring visit and pay the deposit — that's the point where the gate is committed to your opening and can't be sold to anyone else.
Once a gate has been installed, neither the deposit nor the balance is refundable. Warranty and aftercare apply instead.
Installation is included in the prices shown unless we've told you otherwise in writing.
Installation and access
To install we need someone over 18 at home, access to the opening, and a working power socket nearby.
Who comes to your home. Installations are carried out by Bumpr Approved Installers — independent, licensed installation partners, not Bumpr staff. Every one is vetted and trained by us, and held to our fitting standards. When you order, you confirm that you understand this.
Who is responsible for what. The gate itself is ours: if it's the wrong gate, or it has a manufacturing fault, you come to us and the product warranty below applies. The installation is the installation partner's: their workmanship, and any issue caused by how the gate was fitted, is their responsibility. Bumpr is not liable for the installation work — but you're never left to sort it out alone. Message us and we'll get the installer back to you.
To do the job they need your name, address, contact number and the details of the work. We pass on that and nothing else.
If something in your home is damaged. Damage to your property or belongings during an installation visit is a matter between you and the installation partner who carried out the work, as a separate licensed business. You'll always know who that was: the sign-off sheet you receive on the day names the installer, their licence number and how to reach them. You don't have to deal with it on your own — tell us and we'll help you raise and pursue the claim, and we'll give you their full details.
If your community issues contractor or visitor passes, the pass may be arranged under that installer's trade licence, so the name on it won't always say Bumpr. We'll tell you who to expect before the visit.
Community access is your responsibility. Many Dubai communities require a visitor pass or contractor permit arranged in advance by the resident. If our installer can't get in, we'll do our best to wait or return the same day, but a wasted visit may be chargeable — see rescheduling below.
Fixing. Gates are fixed to the structure. Depending on the opening this means drilling into wall, skirting, newel post, spindles or glass surround. We'll tell you before we start what we intend to fix into. If you rent, check with your landlord first — it's your responsibility to have permission to fix into the property.
What we can't control. Walls sometimes aren't what they look like. If we open up an opening and find it can't take a safe fixing, we'll stop, explain, and offer the alternatives rather than fit something that isn't safe.
Rescheduling and cancelling
Plans change, especially with small children. We keep this simple.
| Situation | What happens |
|---|---|
| You reschedule | Free, whenever you need to |
| Our installer can't get access | Free — we'll rebook |
| You cancel a metal gate order before installation | Refunded in full, no fee |
| You cancel a made-to-measure order before the measuring visit | Nothing has been paid, so nothing is owed |
| You cancel after approving the order and paying the deposit | Deposit is not refundable |
| Once the gate is installed | No refund — warranty and aftercare apply instead |
| We cancel, for any reason | Refunded in full |
Where a refund is due, it goes back the way you paid, within 14 days of us agreeing it. Card refunds through Stripe usually land sooner, though your bank can add a few days.
We'd rather you rescheduled than rushed. Children get ill and plans change, and a gate fitted in a hurry is a gate fitted badly. Just tell us and we'll find another day.
Warranty and aftercare
Everything below runs from the date your installation is completed. If your job takes more than one visit — a gate that has to come back, or a custom gate that arrives later than the rest — the clock starts on the last one.
- Installation cover — 1 month, from the installer. If a gate comes loose or stops working properly because of how it was installed, the installation partner comes back and puts it right, free. Tell us and we’ll arrange it.
- The gate itself — 6 months, from Bumpr. Manufacturing faults in the gate are covered for six months. We'll repair it or replace it.
- Not covered — normal wear and tear, damage from misuse or an impact, or a gate that's been moved, altered or re-fitted by someone else.
- Beside you — whatever the dates say, message us. If a gate you bought from us isn't working properly, we'd rather hear about it.
Warranty cover applies to orders paid in full.
Moving home. Your gates can come with you. If you move within the six-month warranty period, we'll put you in touch with our installation partner to take the gates down and refit them at your new address. They'll quote a fixed price based on how many gates you have, and invoice you directly.
If the gates are sound when they're refitted, your warranty carries on to its original end date. If you take them down yourself and they're damaged in the process, the warranty no longer applies — the fixings and the frame are what suffer, and we can't stand behind work we didn't do. If you're moving and not sure what's involved, message us before anything comes off the wall.
These warranties are in addition to your rights under UAE consumer protection law. Nothing here takes those away.
Safe use
A safety gate reduces risk. It does not remove it, and it is not a substitute for supervision.
Please:
- close the gate behind you every time
- check the fixings every few months and tell us if anything feels loose
- don't let children climb or swing on the gate
- don't use a pressure-fitted gate at the top of stairs
Our gates are made to EN 1930 guidelines, the European safety standard for child safety barriers.
We're responsible for installing correctly and for the gate being free from manufacturing faults. We're not responsible for injury or damage arising from misuse, from a gate being altered or re-fitted by someone else, or from a lack of supervision. Nothing here limits liability that can't be limited under UAE law.
If something goes wrong
Message us on WhatsApp or email team@bumpr.ae. Tell us what's happened and send a photo if you can. We'll come back to you within 3 to 5 working days and tell you what we'll do about it.
We'd always rather fix it than argue about it.
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction. If any part of these terms turns out to be unenforceable, the rest still stands.
We may update these terms. The version on bumpr.ae when you place your order request is the one that applies to your order.